I have received my refund but you have not refunded the delivery charge, why is that?

Delivery refunds? 🚚💸
We only refund delivery costs in special cases — like if your whole order was faulty or wrong, or if you canceled under Consumer Contracts Rules. [Learn more here 📄]

If you picked express delivery, we’ll only refund the cost of standard delivery.

QVIP? Check out the terms for your delivery pass! 🎟️

I have received my refund but you have not refunded the delivery charge, why is that?Updated a month ago