We always hope you love your purchase, but if you need to return something, here’s what you need to know:. Under the Consumer Contracts Regulations 2013, you have 14 days from receiving your order to cancel. Cancellation must be submitted in writing
You’ve got 14 days from the day you receive your order to return any item for a full refund. 🛍️ Returning Online Orders:. 1️⃣ Fill in your returns form with item(s) + reason. 2️⃣ Pack everything securely (original packaging not required). 3️⃣ Includ
Returning an order placed in store? 🛍️. You’ve got 14 days from delivery or collection to return your item(s). 📦 Important:. If you placed your order in-store (for home delivery or store collection), you must return it to a standalone QUIZ store. W
We’ll process your refund within 10 working days of receiving your return at our warehouse. 📧 You’ll get a confirmation email with the refunded amount once it’s done. After that, allow up to 5 working days for the money to hit your account. 💳 Heads
Evri makes sending returns back hassle-free, flexible, and best of all, free! 🙌. Whether you want to drop off your parcel locally, use a 24/7 locker, or have a courier pick it up from your doorstep, Evri’s got you covered. Let’s explore the best way
It’s super simple and convenient—lots of locations, late hours, and easy parking!. Here’s what to do:. 1️⃣ Fill out your returns note (reason codes are on it). 2️⃣ Pop it in with your items and seal your parcel. 3️⃣ Attach your Asda ToYou label. 🔍 N
Returning with InPost? No printer, no label, no stress! 📦📲. Scan. Drop. Done. 🙌. 🗺️ Lockers are in loads of handy spots like Tesco, Morrisons, Lidl & train stations. 👉 Find your nearest: inpost.co.uk/lockers. How it works:. 1️⃣ Head to our Retur
Returning with Yodel? 📦✨. It’s super easy—just follow these steps:. 1️⃣ Fill in your returns form and pack it with your item(s). 2️⃣ Generate your Yodel QR code via our Returns Portal. 3️⃣ Drop off your parcel at your nearest Yodel point, find one h
You’ve got 14 days from the day you receive your order to return any item for a full refund. 🛍️ Returning Online Orders:. 1️⃣ Fill in your returns form with item(s) + reason. 2️⃣ Pack everything securely (original packaging not required). 3️⃣ Includ
Option 1: Return in-store 🏬. 1️⃣ Bring your items + invoice to a standalone QUIZ store. 2️⃣ A store assistant will mark off the return. 3️⃣ Your refund will clear within 5 working days. 🧾 Keep your invoice safe until your refund lands!. Option 2: R
We totally get it—sometimes things don’t work out. While we can’t provide free returns for international orders, you can return items using a courier of your choice. Here’s how:. 📄 1. Fill in the returns form with the items + reason. 📦 2. Pack ever
We hope you love your purchase—but if not, here’s what you need to know:. 🔁 Outlet returns are exchange only and must be made within 7 days. 📍 Returns must be made in-store at the Sunderland Outlet only (not by post or to other Quiz stores). 🧾 You
Good news—returns are free for all UK customers! 🎉. Just use the return labels from our website (or ask our Customer Care Team if you need help). 📦 Quick notes:. Returns by post have a £1.99 admin fee (deducted from your refund). To avoid extra cha
No problem!. 🔐 Log into your Quiz account to print off a new invoice and mark your return items. Or just pop a note in your parcel with:. Your Name. Order Number. The items you're returning + reason. 💡 This helps us get your refund sorted quickly!.
It can take up to 5 working days for your return to reach us after posting. Use the tracking info on your Proof of Postage to keep an eye on it! 👀📦. 🔍 Track your return:. Royal Mail. Asda ToYou. Yodel. InPost. 💡 Keep your Proof of Postage safe un
No original packaging? No problem! 📦. You can return your items in any secure packaging—just make sure it’s wrapped up safely, as it’s your responsibility until it reaches our warehouse ✅. 📮 Returning with Royal Mail (UK only)?. Take your parcel +
Need help with your return label? 📨. Once you register your return here, we’ll email you everything you need—including your return label (unless you picked a QR code option). 📎 Lost your label?. Check your inbox first—but if it’s gone, don’t stress
Returning an item bought with Klarna? 💳. No stress—it’s easy!. 📦 Just return your item as normal and pop the returns paperwork in the parcel. 💸 Once we’ve received it, we’ll refund Klarna. If you haven’t paid yet, the return amount will be taken o
Forgot to include your returns slip?. 😅 Our warehouse needs it to match your return to the right order—but if you’ve left it out, we can still help. Just get in touch with our Customer Care Team 💬 and they’ll sort it for you! Make sure to have your
Don’t worry, returning is easy. 📦 You can send your items back using a courier of your choice to:. Website Returns. QUIZ. 2 Belgowan Street. Bellshill, Scotland. ML4 3NS. ✉️ Important: Return shipping costs aren’t covered by QUIZ for international o
Returning more than one parcel?. Changed your mind after sending something back? No problem! 💌. We’re happy to accept multiple returns from the same order—as long as you're within our Returns Policy and it's clear which order they’re from. 💷 Just a
Returning with InPost? No printer, no label, no stress! 📦📲. Scan. Drop. Done. 🙌. 🗺️ Lockers are in loads of handy spots like Tesco, Morrisons, Lidl & train stations. 👉 Find your nearest locker here. How it works:. 1️⃣ Head to our Returns Portal
Missing part of your refund? 😕💸. We get it — that can be frustrating. Just a heads-up: there’s a £1.99 admin fee for online returns sent to our Distribution Centre. This helps cover rising delivery & handling costs 🚚📦. 💡 Want to skip the fee? Yo
If you bought from Very, Littlewoods, Secret Sales, Matalan, Debenhams, Superdrug or Boohoo:. 📦 Use the returns label in your parcel to post it back to our distribution centre. ❌ Returns can’t be made in Quiz stores. Didn’t get a label? No stress—ju
Accidentally returned the wrong item? 😬. If you’ve sent us something that isn’t from QUIZ, reach out to our Customer Care Team as soon as it’s been delivered. We’ll do our best to return it to you—but we can’t guarantee it’ll be possible. 📦 You can
🛍️ VAT & Online Orders. For EU deliveries, VAT is charged at your country’s local rate 🇪🇺. For non-EU deliveries (including Channel & Canary Islands), VAT isn’t charged, but the checkout price stays the same ✅. The price you pay at checkout is fin
We’re really sorry, but exchanges for online orders can’t be done in our stores. If you need a different size, colour, or item, the best thing to do is return your order for a refund and place a new order for the item you’d like instead. 💻↩️🛒. As s
Gift Card Refunds — How It Works! 🎁🎯 Keep your Gift Card safe until you’re happy with your purchase — refunds go back onto the original card.💳 Paid with both a card and Gift Card? We’ll refund your card first, then the rest back onto your Gift Car
Earrings & Swimsuit Returns 🚫Earrings can’t be returned for hygiene reasons, even if unopened. If sent back, we might reject them and send them back to you.Swimsuits are only returnable if the hygiene sticker is still intact!Return Tips ✔️Make sure
Delivery refunds? 🚚💸We only refund delivery costs in special cases — like if your whole order was faulty or wrong, or if you canceled under Consumer Contracts Rules. [Learn more here 📄]If you picked express delivery, we’ll only refund the cost of
Can I return online orders in store? 🛍️➡️🏬Yep! Just bring your order + invoice to any standalone store within 14 days. Our team will sort your refund 💸 or exchange 🔄.👚 Exchanges only for the same item in a different size or colour!💳 Refunds go