Do I have to pay for returning an item?Updated a month ago
Good news—returns are free for all UK customers! 🎉
Just use the return labels from our website (or ask our Customer Care Team if you need help).
📦 Quick notes:
Returns by post have a £1.99 admin fee (deducted from your refund)
To avoid extra charges, return everything in one parcel
Or return in-store for free—no admin fee! Use our [Store Locator] to find your nearest one 🛍️
Always keep your Proof of Postage until your refund’s been processed 🧾
🌍 Outside the UK?
We don’t cover international return costs—find more info [here].
🚫 If you choose to use a paid returns label (not one of ours), we can’t refund that cost.
👉 Ready to return? [Start here]
Want to know more? Check out our [Refund Policy]