Do I have to pay for returning an item?Updated 2 months ago

Good news—returns are free for all UK customers! 🎉

Just use the return labels from our website (or ask our Customer Care Team if you need help).

📦 Quick notes:

Returns by post have a £1.99 admin fee (deducted from your refund)

To avoid extra charges, return everything in one parcel

Or return in-store for free—no admin fee! Use our [Store Locator] to find your nearest one 🛍️

Always keep your Proof of Postage until your refund’s been processed 🧾

🌍 Outside the UK?

We don’t cover international return costs—find more info [here].

🚫 If you choose to use a paid returns label (not one of ours), we can’t refund that cost.

👉 Ready to return? [Start here]

Want to know more? Check out our [Refund Policy]