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Do I have to pay for returning an item?Updated a month ago

Good news—returns are free for all UK customers! 🎉

Just use the return labels from our website (or ask our Customer Care Team if you need help).


📦 Quick notes:


Returns by post have a £1.99 admin fee (deducted from your refund)


To avoid extra charges, return everything in one parcel


Or return in-store for free—no admin fee! Use our [Store Locator] to find your nearest one 🛍️


Always keep your Proof of Postage until your refund’s been processed 🧾


🌍 Outside the UK?

We don’t cover international return costs—find more info [here].


🚫 If you choose to use a paid returns label (not one of ours), we can’t refund that cost.


👉 Ready to return? [Start here]

Want to know more? Check out our [Refund Policy]

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