Can I have an exchange instead of refund?Updated a month ago
Need an exchange? 🔄
You can swap online orders at any standalone UK store within 14 days of delivery — but only for a different size of the same item.
⚠️ One exchange per item — no exchanges on exchanges!
On sale? Exchanges only within 7 days and for the same item.
📬 Sorry, no exchanges if you return by post to our Distribution Centre.
Want more info? Check out our Online Refund Policy!