Why haven't I received my full refund?Updated a month ago

Missing part of your refund? 😕💸

We get it — that can be frustrating.

Just a heads-up: there’s a £1.99 admin fee for online returns sent to our Distribution Centre. This helps cover rising delivery & handling costs 🚚📦

💡 Want to skip the fee? You can return online orders for free to any standalone QUIZ store! Find your nearest store 🛍️

Promo code used?

Your refund will be adjusted based on the discount you got 💰

Still need help? Chat with our friendly Customer Care Team 💬