I've lost my packaging, can I still return my order?Updated a month ago

No original packaging? No problem! 📦

You can return your items in any secure packaging—just make sure it’s wrapped up safely, as it’s your responsibility until it reaches our warehouse ✅

📮 Returning with Royal Mail (UK only)?

Take your parcel + QR code to the Post Office.

Lost your QR code? No stress—our Customer Care Team can resend it 💬

📍 Using Asda ToYou, InPost or Yodel?

Just take your QR code to your nearest drop-off point.

✨ Top tip:

Always keep your Proof of Postage until your refund comes through!