Disputed DeliveryUpdated a month ago

If we spot anything that looks suspicious—like:

• Claims about missing orders 📦
• Items returned after being worn 👗
• Returns that don’t match the original order

We may withhold refunds and block your account (and linked ones) from ordering again.

Think we’ve made a mistake? Reach out to us—our Escalation Team will be happy to take a closer look 💬

🕒 Disputing a delivery?

You've got 28 days from when your tracking is marked as delivered to raise it. After that, we can’t investigate with the courier.

📸 We may ask for proof (like photos or documents) before we process a refund—if this can’t be provided, we won’t be able to refund you. From May 2025, we'll be working closer with our courier partners and investigating thoroughly on all disputed claims.