Disputed DeliveryUpdated a month ago

✨In instances where we suspect fraudulent activity — including, but not limited to, claims about missing orders, items returned after being worn or used, or sending back items that do not match the order details — we reserve the right to withhold refunds and block your account (and any associated accounts) from placing future orders.

If this happens and you think we've made a mistake, you can contact us and a member of our Escalation team will discuss this matter further with you.

 🕒 Disputing a delivery?

If you wish to dispute delivery of your order, you have 30 days starting from the day that the tracking status for your order is updated by the carrier (i.e. updated as delivered to the address set out in the dispatch confirmation). We will not be able to raise an investigation with the courier after this time-frame.

Refunds: Evidence Required 

We reserve the right to request evidence before issuing any refund of the price and/or any associated delivery costs, if you are unable to provide the requested evidence (like photos or documents), we will not be able to issue your refund.

From May 2025, we’ll be working closely with our courier partners and carrying out thorough investigations on all disputed claims.