💖 QVIP. Get unlimited free delivery for a whole year—no minimum spend—for just £9.99! Find out more here. 📦 Standard Delivery – £3.99. 3–5 working days. Signature may be required. ⚡ Next Day Delivery – £5.99. Order by:. 7pm (Mon–Fri). 3pm (Sun). Ar
If we spot anything that looks suspicious—like:. We may withhold refunds and block your account (and linked ones) from ordering again. Think we’ve made a mistake? Reach out to us—our Escalation Team will be happy to take a closer look 💬. 🕒 Disputin
Yep! 🙌 As soon as your order’s been dispatched, you’ll get an email with a tracking link so you can follow it right to your door 📦✨. Need help? If tracking hasn’t updated in a few days, or you’re not sure what’s going on, just reach out to our Cust
Missed your delivery? No stress! 📦. You can track your order using the link in your dispatch email ✉️ But if you’re not home when it arrives, here’s what happens:. 📮 Evri will leave a card with info on how to rearrange or collect from your local so
Not right now 😅 We don’t offer scheduled delivery times just yet. But! If you’re not going to be in, you can choose delivery to a Pick-Up Point with Yodel, InPost, or Asda ToYou instead 📍✨ Super easy and super flexible!. Already ordered with Standa
Will I need to sign for my delivery?. Nope—no signature needed right now! ✍️❌. Couriers use GPS tracking to make sure your order lands exactly where it should 📍✅. ✨ Top tip: Some couriers also take a photo on delivery, which you can check on your tr
Totally! 🙌 You can ship to a work address, friend, or family—just select ‘Delivery address is different from billing address’ at checkout 🏡➡️📦. Top tip:. If you're paying with PayPal or Apple Pay, they might override your delivery address to preve
Next Day Delivery not available everywhere 😢. We try to offer Next Day Delivery to as many postcodes as we can—but some areas take a little longer 📦🕒. ⛔ Next Day isn’t available for:. HS, KW15–17, PA20–49, PA60–80, PH30, PH41–44, TR21–25, ZE, JE,
Free delivery on a specific order value isn't something we offer right now 😕 But if that changes, we’ll shout about it on our homepage or via our newsletter 📣. 💖 QVIP Member but not showing?. Pop a message to our Customer Care Team with your email
Sadly, no 😞 Once your order’s placed, we can’t make any changes. We know it’s frustrating, so we recommend checking out our Delivery Options FAQ to help choose the best option for you next time! 🚚💖
Unfortunately, no 😞 Once your order’s placed, we can’t change the pick-up store or switch your delivery from a Pick-Up Point (like Asda ToYou, Yodel, or InPost) to a different address or store. Your order will go to the location you picked at checko
The delivery date shown at checkout + in your dispatch email is an estimated arrival 📦🗓️. We expect:. Standard Delivery: within 5 working days. Next Day Delivery: the next working day. If it’s the last day of your delivery window, here’s what to ch
We’re so sorry! 💔 Most deliveries arrive safely, but if something’s gone wrong—we’re here to help 🙌. Before getting in touch, try this:. 🏡 Ask anyone at home or your neighbours—someone might’ve taken it in!. 🔍 Check around your property (porch, s
We’re so sorry it hasn’t arrived yet! 😔 Before getting in touch, here’s what to check:. 📅 Check the estimated delivery date on your dispatch email. 🔗 Click the tracking link for real-time updates. If the tracking hasn’t moved in a few days and it’
You might! 📦🌍 Customs & import charges are set by the destination country, so they can vary—and sadly, we don’t have any control over them 😕. Want to see where we ship to? Check out our full delivery list here ✈️
Sorry! We don’t ship to PO Box addresses 📦🚫. But don’t worry—you can have your order sent to a home address, or choose a Pick-Up Point with Asda ToYou, Yodel, or InPost instead 🙌📍(UK only
New! Same Day Collect in Store 🛍️✨. You can now buy online and collect in store the same day—if your items are in stock at your chosen location!. At checkout, just select ‘Collect in Store’. If your local store has the items, you’ll be able to pop i
Here’s how to check if your item’s available for same-day pickup:. 1️⃣ Add your item(s) to your bag and click ‘Continue to Secure Checkout’. 2️⃣ Choose ‘Collect in Store’. 3️⃣ Enter your Postcode, Town, or City to find your nearest stores 📍. 4️⃣ If
Here’s how to get your order sent to your local QUIZ store:. 1️⃣ Add your item(s) to your bag and hit ‘Continue to Secure Checkout’. 2️⃣ Choose ‘Collect in Store’ 🚚. 3️⃣ Enter your Postcode, Town, or City to find your nearest store 📍. 4️⃣ Click ‘Co
Sorry! Once an order is placed, we can’t change the store or pick-up point 😞. ❌ We also can’t cancel orders before they arrive. If you can’t collect or no longer want the order:. 📍 Contact the store directly (use our [Store Locator]). 💬 Or reach o
Collecting your order? Here’s how it works! 🛍️✨📦 1. Dispatched:You’ll get an “It’s On The Way” email when your order leaves our warehouse.🏬 2. Arrived in store:Once your store receives it, you’ll get an “It’s Arrived” email (for Order into Store)
Ready to collect your order? 🎉. Got your collection email? You're good to go!. 🏬 Collect in Store / Order into Store:. Bring your ID + confirmation/collection email to your chosen QUIZ store. A team member will mark it as collected ✔️. 👯♀️ A frie
You’ve got 14 days from when it arrives in store!. Running out of time? 📞 Contact your local store—they might be able to hold it a little longer for you! Find store contact details here. If it's not collected in time and we don't hear from you, your
Yes, absolutely! 🙌. 🏬 Collecting from a QUIZ store:. They’ll need:. Your confirmation or ‘It’s Arrived’ email (can be forwarded) or order number. Their own ID (e.g. card, licence, passport, utility bill). 📦 Collecting from a courier Pick-Up Point?
Sorry! 😔 Our QVIP pass is only available to customers in the UK and Northern Ireland. 🌍 If you're outside the UK, check out our [International Delivery FAQ] to see where we ship, how long it takes, and the delivery costs ✈️📦
Nope! ❌ Your QVIP pass won’t renew automatically. Once it expires, you’ll need to buy it again if you want to keep the perks 💖. 🧾 You can check your QVIP status anytime under Account Overview. 🎉 Want to (re)join QVIP? Click here to find out more a
Ready to shop like a VIP? 💖. Upgrade to QVIP for just £9.99 and get FREE delivery for a whole year—no minimum spend! 🚚✨. Includes:. ✅ Next Day. ✅ Standard. ✅ Pick-Up Point. ✅ Collect In Store (at QUIZ stores). 🛍️ Just add QVIP to your basket and c
You can cancel within 14 days of purchase by contacting our Customer Care Team—you’ll get a full refund 💸. ⚠️ After your first QVIP order or once the 14-day period has passed, your subscription can’t be cancelled and will stay active until the expir