Why is my order late?Updated a month ago

The delivery date shown at checkout + in your dispatch email is an estimated arrival 📦🗓️

We expect:

Standard Delivery: within 5 working days

Next Day Delivery: the next working day

If it’s the last day of your delivery window, here’s what to check:

🕗 Couriers deliver between 8am–9pm (so it might just be running late!)

📬 Got your dispatch email? That means your order’s on the way!

⏱️ Double check the delivery option you selected + cut-off time [here]

If your delivery date has already passed, pop us a message with your order number and email—we’ll look into it for you 💬💖