Why have I been refunded for an item in my order?Updated a month ago

Sometimes an item goes out of stock while we’re packing your order 😔

If that happens, we’ll either adjust the total before you’re charged or refund you right after 💸 You’ll get an email to let you know!

If your order was just one item, we’ll cancel and refund the whole thing. But if anything’s still being delivered, we can’t refund the delivery fee 🚚

✨ Top tip: Didn’t get an email? Check your junk/spam folder! And if you’re still unsure, our Customer Care Team’s always here to help 💬❤️