Why don't I qualify for free delivery?

Free delivery on a specific order value isn't something we offer right now 😕 But if that changes, we’ll shout about it on our homepage or via our newsletter 📣

💖 QVIP Member but not showing?

Pop a message to our Customer Care Team with your email + the order number you used to buy QVIP—they’ll sort it for you 💬

✨ Top tip:

Want free delivery all year? Grab our QVIP Pass and get free Standard, Next Day, Pick-Up Point, and Click & Collect! 🙌 [Find out more here]

Why don't I qualify for free delivery?Updated a month ago