What if my parcel does not arrive?Updated a month ago

We’re so sorry it hasn’t arrived yet! 😔 Before getting in touch, here’s what to check:

📅 Check the estimated delivery date on your dispatch email

🔗 Click the tracking link for real-time updates

If the tracking hasn’t moved in a few days and it’s past your delivery date, reach out to us with your name + order number—we’ll sort it! 💬📦

🚨 If your tracking says delivered but you don’t have it, check out our Missing Parcel FAQ here