Tracking shows my order was delivered but I haven't received it, what do I do?Updated a month ago

We’re so sorry! 💔 Most deliveries arrive safely, but if something’s gone wrong—we’re here to help 🙌

Before getting in touch, try this:

🏡 Ask anyone at home or your neighbours—someone might’ve taken it in!

🔍 Check around your property (porch, shed, bins, safe places, etc.)

📸 Check your tracking—some couriers upload a photo of where it was left

Still no luck? Drop us a message with your order number + the email used to order and we’ll get an investigation started with the courier 💬📦