How do I return my order?Updated 12 days ago

You’ve got 14 days from the day you receive your order to return any item for a full refund.

🛍️ Returning Online Orders:

1️⃣ Fill in your returns form with item(s) + reason

2️⃣ Pack everything securely (original packaging not required)

3️⃣ Include the returns form inside

4️⃣ Choose a return method: Royal Mail, Asda ToYou, InPost, or Yodel

5️⃣ Drop it off & keep your Proof of Postage until you're refunded!

📦 Returns charge:

A £1.99 fee per parcel will be deducted from your refund.

Want to avoid extra charges? Return all items together in one go!

🚶 Returning in-store:

✅ Free returns—no £1.99 fee!

Bring your item(s) and invoice, and let our team know if you’d like a refund or exchange (exchanges are for same item in a different size/colour).

Refunds are issued to your original payment method in 3–5 working days.

⚠️ Please note:

Items must be clean, unworn, with tags attached

Bridal dresses bought online: return via post only

Orders placed in-store must be returned in-store, not by post

Items from other retailers (Very, Littlewoods, Secret Sales, etc.) must be returned through them

🌍 Returning from outside the UK? Click here 

👉 Ready to start your return? Click here