How do I Return?Updated 19 days ago
✨We hope that you love your new purchase, but if for any reason you need to return your order/items, you've got 14 days to send something back to us from the day you received it for a full refund of the item(s) returned.
📍Please be aware that any online orders purchased in-store must be returned to one of our standalone stores, as our Warehouse will not be able to process your refund. Please see Returns Policy - Store Purchases.
Postal returns apply only to purchases made online or via the QUIZ app.
⚠️All items must be returned in their original selling condition - clean, unworn and with tags attached. Items are inspected when they reach our Warehouse and will be sent back if they are found to be in an unsuitable condition.
👉 To start your return, just click on our Returns Portal [here]
🛍️ Returning items:
✍️Fill in the returns form provided with your order, making sure to list the items and the reason they are being returned.
📮Pack up your returns safely and securely (this doesn’t have to be the original packaging!) and make sure to include the returns paperwork inside.
🚚Choose which carrier service you’d like to use (Evri, Asda ToYou, InPost, or Yodel) and your preferred return option.
🧾Drop your order off at your chosen carrier, and make sure to obtain a Proof of Postage receipt (remember to keep a hold of this until you’ve received your full refund, as the return is your responsibility up until the point that we receive it back).
For more information on returning with our offered couriers, please see the following:
💷 Return Charges
- A £1.99 return charge per parcel will be deducted from your final refund amount.
- Additional parcels from the same order will incur an extra £1.99 per parcel.
- To avoid multiple charges, we recommend returning all items in one parcel.
🚶 Returning online purchases in-store (UK):
You can return your online purchase free of cost to any of our Quiz standalone stores for a refund, which will be issued to your original payment method within 3-5 working days.
⚠️Please note that we do not offer exchanges for online orders.
👰Bridal dresses bought online cannot be returned in-store but you can return these using the freepost option.
🔔Quiz items purchased from another retailer (Very, Littlewoods, Secret Sales, New Look, Matalan, Boohoo) cannot be returned in store. Please follow the steps provided by the retailer [here]
👉 Ready to start your return? Click here
🌍 Returning from outside the UK? Click here