How Do I Return?Updated 12 days ago
You’ve got 14 days from the day you receive your order to return any item for a full refund.
🛍️ Returning Online Orders:
1️⃣ Fill in your returns form with item(s) + reason
2️⃣ Pack everything securely (original packaging not required)
3️⃣ Include the returns form inside
4️⃣ Choose a return method: Royal Mail, Asda ToYou, InPost, or Yodel
5️⃣ Drop it off & keep your Proof of Postage until you're refunded!
📦 Returns charge:
A £1.99 fee per parcel will be deducted from your refund.
Want to avoid extra charges? Return all items together in one go!
🚶 Returning in-store:
✅ Free returns—no £1.99 fee!
Bring your item(s) and invoice, and let our team know if you’d like a refund or exchange (exchanges are for same item in a different size/colour).
Refunds are issued to your original payment method in 3–5 working days.
⚠️ Please note:
- Items must be clean, unworn, with tags attached
- Bridal dresses bought online: return via post only
- Orders placed in-store must be returned in-store, not by post
- Items from other retailers (Very, Littlewoods, Secret Sales, etc.) must be returned by post
👉 Ready to start your return? [Click here]
🌍 Returning from outside the UK? [Click here]