We totally get it—mistakes happen! 😅. But right now, we’re not able to make any changes or cancel orders once they’ve been placed. Before you check out, have a quick double-check of your basket 🛒 and make sure your delivery address is all good 📦.
Once your order’s gone through, we can’t make any changes to the items—sorry! 😬. If you accidentally added something or just changed your mind, we can’t cancel individual items—but no worries! You can return anything you don’t want using our free UK
Oh no—we’re really sorry it wasn’t what you expected! 😢. Pop a message over to our amazing Customer Care Team 💌 as soon as you can. Just include your order number, a quick description of what’s wrong, and any pics if needed 📸. That way, we can get
You should get an email within a couple of hours of ordering 📩. If it’s not there, check your spam/junk folder 🕵️♀️. Still nothing? Log into your QUIZ account to check your order history, or look for a pending payment on your bank 💳. Been charged
Sometimes an item goes out of stock while we’re packing your order 😔. If that happens, we’ll either adjust the total before you’re charged or refund you right after 💸 You’ll get an email to let you know!. If your order was just one item, we’ll canc
As soon as your order's on the move, we’ll email you with tracking info 🚚📦. Not seen it yet? Check your junk/spam folder just in case 📬. Still no luck? Drop our Customer Care Team a message with your order number and we’ll look into it for you 💬✨
So sorry if something’s not in your parcel! 😢 Before reaching out, here’s a quick checklist:. 1️⃣ Check your invoice—are all the items meant to arrive together?. 2️⃣ Look through your emails (and spam folder 📬) in case we let you know something was
Ugh, so sorry! Sometimes things slip through the net 😔 But don’t worry—we’ll do our best to make it right 💪. 🛍 Online orders:. If something’s faulty, pop a message to our Customer Care Team with:. If it’s within 6 months, we’ll refund you 💸 After
We try to show everything as clearly as possible online—but sometimes colours, prints or shapes might look a little different in person 👀✨ This doesn’t always mean it’s faulty. If you’re not totally loving it, no stress—you can return it 💌 (check o
We got you 💳✨ You can pay using:. Visa / Visa Electron. MasterCard / Maestro / Switch. Amex. PayPal. Apple Pay. Klarna. QUIZ gift cards. Just a heads up: we don’t accept store Refund Cards online 🙅♀️
Sadly, nope 😕 Our Refund Cards can only be used in-store at standalone QUIZ stores—not online. They’re valid for 6 months from the date you got it (you’ll see the date on the card) 🗓️. ⚠️ Important: If you try to use it online, the funds might be t
Ugh, we know—so frustrating 😩 Sometimes payments fail, and it’s not always clear why (it can be down to your bank or the payment system). A few things to try:. ✅ Double-check your card details match exactly. 💳 Try another card or switch to PayPal.
Totally! 🛡️ Your security is super important to us. Our site’s protected by Verisign plus our own encryption tech, so all your info is locked in tight with 128-bit encryption 🔒💻. Same goes for our payment partners—shopping online with us is just a
Just a heads up – you can only use one discount code per order (unless we say otherwise!) 💖. That includes:. 🎓 Student Discount. 🚚 Free delivery codes. 🛍️ Sale items. 💖 QVIP (which counts as a promo since it gives you free delivery). If your cod
Yes you can! 💙🩺. NHS discounts come and go, so we can’t always guarantee one will be available—but when they are, we’re always happy to accept them!. Just search ‘QUIZ’ on the NHS Staff Benefits website to see if there’s a live code. Got one? Pop i
Make sure your promo code is still valid ✅ Sometimes switching delivery options after entering a code can add a charge back on—and we can’t refund delivery if that happens 🚚💸. If that’s not the case and you’re still seeing a charge, drop us a messa
We run different promos throughout the year, and sometimes prices can vary between our stores and website 🛍️💻. If you spot a lower price after you’ve checked out, we can’t match it—the price at checkout is the final one💸
Some of our deals are online-only, and some are store-only 💻🛍️ So we can’t price match between the two, sorry!. Always check the small print on any promo 🧐 And just a heads up—offers can change at any time, so once a promo ends, we’re not able to
Whether it’s for a birthday, Christmas or just because—you can’t go wrong with a QUIZ Gift Card! 💖. You’ve got two options:. 🛍️ Grab a physical Gift Card in-store (use our store locator to find your nearest one!). 💌 Or order an e-Gift Card right [
No stress! 😌 You can check your e-Gift Card or Gift Card balance (and expiry date) right on our website here 💻🎁. Just pop in your Gift Card number and we’ll show you what’s left to spend 💸. Having trouble? Our lovely Customer Care Team can help—j
You can use your Gift Card for full or part payment in any UK QUIZ store or online at quizclothing.co.uk 🛍️💻. Just a heads up—Gift Cards can’t be used in our concession stores!. No change is given, but any leftover balance stays on your card for ne
We know—it’s the worst! 😩 But don’t worry, you can sign up for a restock alert 📩. Just head to the product page, pick your size, and hit ‘Notify me when available’ (make sure you're logged in!). ✨ Top tips:. It might still be in your local store—us
We’ve made it easy! ✨ Browse by category (like Dresses or Tops) or check out our New In section for the latest drops 🔥. Looking for something specific? Use the search bar to type in what you're after—or pop in the product code (starts with 001000) �
🛍️ Payment Info – Quick & Easy!💳 Credit/Debit Card: Your payment will show as pending right after you order (including in-store orders!) and should clear in a few working days.🎁 Gift Card / 💻 PayPal: We’ll only take payment once your order leaves
💳 Charged Twice? Let’s Check! 🔍Before reaching out, have a quick look:📧 Got more than one confirmation email?🧾 See more than one order in your Quiz account?If yes, it looks like multiple orders were placed. 👉 Contact Customer Care — we might be
🎉 Promo Code Trouble? Let’s Fix It!🔡 Check your code: Promo codes are case sensitive! Copy & paste to avoid mistakes.📅 Is it valid? Look on our site or in your promo email. Still unsure? Our Customer Care team 💬 can help!🛍️ Does it apply? Most c
Forgot your promo code? 😅Once an order’s placed, we can’t apply discounts or refund the difference 😕 But good news — your code’s still valid for next time! 🎉🔹 Only one code per order🔹 Doesn’t work on sale items❌ Code not working? Snap a pic 📸 a
🎓 Student Discount – 15% Off!Getting your student discount is super easy! Just sign up and verify with UNiDAYS® to grab your 15% off promo code.🛍️ Add your code at checkout in your 'Shopping Bag' and hit Apply to see the discount come off your tota
Using a Gift Card online? 🎁🛒. Yep, you can totally use it to shop online!. ✅ At checkout, choose ‘Pay with Gift Card’. 💳 Enter the long number + security code. 🔐 Hit ‘Validate Card’ before adding any other payment. Paying with part Gift Card + pa